ProGold i2 Real Estate Software and ViewMyListing.com User Forum

Somerville Homes for sale

Thank you for your help - I am back up successfully. I keep meaning to ask you a question - why can you post an escrow account check when no GL account has been selected? The other bank accounts won't let me post without one, but this account does - and then I have to go back and unpost them, select the GL account, and repost or my numbers don't match. Did you know about this? Just thought I'd check while I was thinking about it! ;o) Thanks again!

Wakefield Homes for sale

I can't duplicate this issue? What version of Pro Gold i2 are you using?

Wellesley Homes for sale


It happens on all versions we've had for quite awhile, but just for the Escrow account. I just downloaded this morning because I got a new computer - version is 3.12.0130. The general checking account and the property management account don't do this - I have no idea why just the escrow (trust) accounts do this, but they do - for both offices.
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Westwood Homes for sale

I would like to remote in on your PC to observe this behavior. Can you let me known when you are available?

I - Phoned her.
R- Remoted in to her PC. She had escrow check transactions populating w/o a debit G/L account assigned. I checked the default setting for the Escrow Liability Debit Account setting and they had the escrow ash G/L account assigned instead of the Escrow Liability G/L Account. Therefore, when the default liability was assigned the G/L Cash Account rule on the bank transaction prevented it from displaying the G/L account and allowed the transaction to Post w/o it. I had her change it to the actual Escrow Liability G/L Account and the issue went away. I explained that the system won't allow a bank transaction with the cash account assigned as an offset account.