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Coldwell Banker - 178670 Message
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12-27-2011, 11:42 AM
Post: #1
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Coldwell Banker - 178670 Message
Wakefield Homes for sale
Can you get previous years Detailed General Ledgers back once you close out pior year. ProGold i2 Customer Care |
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12-27-2011, 11:47 AM
Post: #2
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Coldwell Banker - 178670 Message
The ProGold i2 Team |
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12-27-2011, 12:32 PM
Post: #3
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Coldwell Banker - 178670 Message
Denver Real Estate Trends
What if I have a backup??? Can it be opened somewhere and the information retrieved. ProGold i2 Customer Care |
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12-27-2011, 12:42 PM
Post: #4
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Coldwell Banker - 178670 Message
Lansing Real Estate Trends
it's possible, but its a complicated process to restore a backup and tricky to have two copies of the same database open at once. Moreover, the backup file must dated prior to the closed period event. The ProGold i2 Team |
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12-27-2011, 01:41 PM
Post: #5
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Coldwell Banker - 178670 Message
Lansing Real Estate
Yes it is prior to the closing of last year. I am being audited and I know some general ledger accounts unfortunately. Lesson learned....it didn't tell me that I couldn't see the detailed general ledgers anymore. I knew to print a balance sheet and an income statement. How do we do this as I have about 11 accounts I need to get details for. My backup is March of 2011.... And I know I didn't close until Sept or so. ProGold i2 Customer Care |
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12-27-2011, 01:50 PM
Post: #6
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Coldwell Banker - 178670 Message
Real Estate Software
We can set an appointment for tomorrow AM at 9:15 EST. I will need to remote in on the pc that hosts the SQL database. Is the backup file located on the server pc with the database? I will send the remote session iinfo in the morning just prior to the appointment. The ProGold i2 Team |
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12-28-2011, 06:18 AM
Post: #7
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Coldwell Banker - 178670 Message
Greater Boston Homes
I am ready whenever you are. The back up is on my machine and not the server.... ProGold i2 Customer Care |
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12-28-2011, 06:23 AM
Post: #8
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Coldwell Banker - 178670 Message
Cambridge Real Estate
To remote in on the PC we need you to: (1) Go the following website: http://www.fastsupport.com (2) Enter your first name in customer name [e.g., Mary] (3) Enter the support key: to join the session (4) Answer all prompts to load the remote software and join the meeting (5) We will communicate via the chat mode on the remote software Note: This meeting ID will expire at 10:30 AM EST. The ProGold i2 Team |
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12-28-2011, 11:34 AM
Post: #9
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Coldwell Banker - 178670 Message
ProGold i2 Customer Care |
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12-28-2011, 11:42 AM
Post: #10
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Coldwell Banker - 178670 Message
Framingham Real Estate
I am available to remote in. To remote in on the PC i need you to: (1) Go the following website: http://www.fastsupport.com (2) Enter your first name in customer name [e.g., Mary] (3) Enter the support key: to join the session (4) Answer all prompts to load the remote software and join the meeting (5) We will communicate via the chat mode on the remote software Note: This meeting ID will expire at 3:30 PM EST. The ProGold i2 Team |
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