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progoldi2 · 03-29-2012, 01:30 PM

Denver Real Estate

received email @ Customer Service Desk

I have been trying to add a new agent to ProGold. I started yesterday but I need a few more pieces of information. I went in today to update and I couldn’t find him. I just assumed I never saved it. I tried to just add him again today and now I’m receiving an error message as a duplicate. I swear I can not find him. I searched the entire ALL list too, nothing.

Please help.

***admin*** · 03-29-2012, 01:34 PM

Natick Real Estate
I - Called her.
R - She was still getting a duplicate key error when trying to save the agent record. I contacted programming technician and he remoted in to check it out.

***admin*** · 03-29-2012, 02:00 PM

Framingham Real Estate

I - Called her back.
R - I explained the technician inserted as record named blank agent and that she could modify to become her new agent record. I told her if she needs another agent added to let me know and I will have them setup another blnk record. I advised her that an upcoming release will resolve this issue permanently.