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progoldi2 · 06-20-2011, 01:55 PM

Real Estate Software

received email at Customer Service Desk. passed to Support Dept.
___________________________________________
I went to log into Taro, and I got a "database activation" error. It prompts me to enter a registration code. Where can I find this?
Thank you,

***** Message sent to on 6/20/2011 4:52:17 PM

progoldi2 · 06-23-2011, 01:01 PM

Lansing Real Estate

I just disabled the firewall completely and it still did not allow me to connect to ProGold. I will do the below and let you know if that works. THANK YOU so much for your help, I am really at a loss right now and any help you can give me is greatly appreciated.

progoldi2 · 06-23-2011, 01:17 PM

Real Estate Software

Our IT person mentioned the possiblity of uninstalling and reinstalling Pro Gold on our PC. Would you recommend this?

progoldi2 · 06-24-2011, 12:26 PM

Real Estate Software

The SQL server was not showing as "started". I had changed the drop-down option to "Automatic" as suggested below and followed the rest of the steps. It still did not work. Our IT person came into the office last night, and said that he believes the SQL server connection is corrupted, as he was unable to connect to SQLEXPRESS. Is that something your office would have to fix, or would that be correctable on our end by uninstalling and reinstalling ProGold onto our computer? Thank you,

progoldi2 · 06-24-2011, 01:02 PM

Lansing Real Estate Trends

Thank you. I sent my boss an email and asked him to advise what he'd like to do. I will be in contact after he responds.
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progoldi2 · 06-29-2011, 08:04 AM

Lansing Real Estate

Thank you! had mentioned that he has not received any of the transmission emails that he used to receive before the system went down. I went into the Task Scheduler and refreshed it to run the task every morning at 6:30am. I did a manually run last night, but Tony said that he still did not receive any emails verifying the transmission from the MLS to Crest.
Thank you,

progoldi2 · 07-25-2011, 05:57 AM

Denver Real Estate Trends

I am getting the same exact error as before. The Tony PC is always left on.. Tony E had said that when he had came into the office, the computer was shut off (he thought due to the bad weather the power had gone off in the office). When I went to log back into ProGold tonight, I got an error message that said it cannot connect to the database and to verify the server.. Are you able to tell me why this problem keeps happening, how we can permanently fix it and avoid it from happening in the future?

progoldi2 · 07-26-2011, 11:08 AM

Lansing Real Estate

You can call the office now and connect to the PC. Please ask for Jim Kroll at (815) 485-4421. Thank you.
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