Century 21 - 1490 Message

[admin]

Lansing Real Estate

Regarding Support Ticket: 201205070006 I recieved a response back regarding my issue and there was a question as to if the checks from Payroll or Bill pay and they were. So please advise how to fix this. I cannot seem to be able to unpost and delete and I need to get this straightend out so we can write check using the correct check numbers. Thank you.

[admin]

Real Estate Software

You must delete the payment from the bills to void the checks in the bank account.

Once voided, there is a mechanism in the bank account that will let you delete the transactions from the bank account. Once you delete them, you will need to manually re-enter the checks with the appropriate information on it.

Do the following to remove it:

* Login into Pro Gold
* Go to Main menu => Banking and Escrow menu
* Select the Checks icon
* Retrieve the appropriate bank account
* Click the Find button at the bottom
* Enter the check number to search for
* Retrieve the check on the screen
* Select the Register button
* Locate the check number in the register
* Select the red x on that transaction
* Select Yes to the "You are about to delete prompt"
* Item should now be removed



***** Message sent to on 05/07/2012 3:17:03 PM