ERA - 2204 Message

[progoldi2]

Dover Real Estate

I want to delete some voided checks in ProGold (the checks were not actually printed, so I want to use those check numbers). I get a message that says I must unpost the voided check first. How do I unpost the voided checks? I can't find that option anywhere. In the past voided checks were not automatically posted and I could delete them easily if I had an incorrect check number, etc. Please advise - thanks!

[admin]

Holliston Real Estate

The void behavior is dictated by the way the check is generated (i.e., Accounts Payable, Commission, Escrow, Manual, or Payroll).

It sounds like the check in question may have been generated from the Accounts Payable module. Is this true?

[progoldi2]

Hopkinton Real Estate

New Support Issue: 201206080003Yes, it was (bill pay). I skipped a check when I put them in my printer so the check sequence was wrong. To correct, I had to deselect the button on the bill pay screen. Then I deleted the payment (which voided the check). Then I went to re-cut the check with the correct check number, but was unable to do so since the number was with the voided check.
Is there a better way to have made the correction? This is the way I used to do it.

[admin]

Hopkinton Real Estate

No, that is the only method for Voiding an A/P check.

There is a mechanism in the bank account that will let you delete the A/P Voided check transaction from the bank account. This mechnism is only used to remove checks that were Voided by A/P unless otherwise intsructed. Once you delete it, you will be able to use the check number again.

Do the following to remove it:

* Login into Pro Gold
* Go to Main menu => Banking and Escrow menu
* Select the Checks icon
* Retrieve the appropriate bank account
* Click the Find button at the bottom
* Enter the check number to search for
* Retrieve the check on the screen
* Select the Register button
* Locate the check number in the register
* Select the red x on that transaction
* Select Yes to the "You are about to delete prompt"
* Item should now be removed

[progoldi2]

Somerville Real Estate

New Support Issue: 201206080003Hi again. I followed the steps below, but do not have a red “x” available for any of the transactions in the register. (I have deleted checks via this method in the past, but the check register looks different now – after one of the recent updates.)
From:

[admin]

Wakefield Real Estate

We updated the Check Register in our lateset release and it did not contian the red X removal tool. We already have a modification assoignrf to our programming dept to replace it, but it won't be available until our next release.

[progoldi2]

Westwood Real Estate

Okay I will just wait until the next update and then do some cleaning up. Thanks so much.

[admin]

Winchester Real Estate

You are most welcome!

Your Pro Gold i2 Support Team

[admin]

Wellesley Real Estate

. There is a new version of Pro Gold now available: ==> Version 3.12.0720 dtd 07/20/2012 (1:00 PM). You will need to download and install it on each PC. Please use the link provided in this e-mail to access (Knowledge Base Article (KBA):

Article ID: 4285
Subject: Pro Gold i2 3.xx Software Updating

Perform the Alternative Method on all PC's that have Pro Gold installed on them. Start with the server PC (The PC that hosts the database).

This release will address the issue you reported regarding memo entries not displaying in the Bank Recon screen on some Adjustments.

[progoldi2]

Wellesley Homes for sale

Thank you so much!